Customer Care - Privacy Policy
"Your privacy is important to us. We want you to feel comfortable using N V Host's internet services. Because we gather certain types of information about the users of N V Host's services, we feel you should fully understand what information we gather and how we use that information. N V Host employees are required to familiarize themselves with this privacy policy as a condition of their employment, and any employee violating the policy is subject to severe disciplinary action." What Information Does N V Host Gather?"When you register for an N V Host account, N V Host obtains contact information, such as your name, address, and phone number, as well as payment information, such as your credit card number. When you use N V Host's services, our systems record information about your session, such as the dates and times of use, and the specific Internet address assigned to you. N V Host also tracks requests you make for information on N V Host's products and services, and responses you provide to N V Host surveys. Finally, N V Host keeps records of your payment history and communications you have with N V Host's support team. Except in extraordinary circumstances (when we receive a court order, to protect the company's rights or property, or in emergencies where someone's safety is at risk), N V Host does not keep track of what sites you visit or when you are using the service." What Does N V Host Do With This Information?"N V Host uses the information it gathers in order to provide you with the best online experience possible. As you might expect, contact information is used to contact you concerning your account and our company. Payment information is used to validate your identity and to bill you for the services and products you order. Information on your online sessions is used to allocate system resources and to ensure compliance with N V Host's Terms and Conditions of acceptable use agreement. Information on your communications with N V Host's support team is used to address the issues raised by your communications. In addition, N V Host regularly sends out mailings regarding the operation of its service and other goods and services that it believes may be of interest to you. You may request that N V Host not send you mailings relating to other goods and services at the URLs listed in this section or send an e-mail to privacy@nvhost.com N V Host reserves the right, however, to send bulletins and other important information regarding the service at its discretion. " Does N V Host Share Subscriber Information With Third Parties? "N
V Host will not share or disclose information regarding
its subscribers except (A) when we receive legal process
such as a court order; (B) when it is reasonably
necessary to protect the company's rights or property;
or (C) in emergencies where someone's safety is at risk. How Can I Correct or Update the Information?"To request a copy of the contact information N V Host has on your account, send an e-mail request to privacy@nvhost.com You may correct that information as appropriate by returning a message to the same address. Please keep in mind that under N V Host's Terms and Conditions of acceptable use agreement, subscribers are required to provide N V Host with current contact and billing information. N V Host may require a copy of a government issued form of identification before disclosing billing information or before making changes to the billing or contact information of any account. " What Happens to the Information if I Leave N V Host?"If you ever leave N V Host, N V Host will normally delete your personally identifiable account information twelve months after the account is cancelled, unless we are under a legal obligation to retain it. We preserve account information for this short period of time in the event you wish to reactivate your account and retain your previous e-mail address. However, in the event of any accounting irregularities, N V Host reserves the right to retain your contact and billing information as necessary to resolve the matter. " Changes to This Policy and Questions About Privacy"N V Host reserves the right to make changes to this policy. Those changes will become effective 30 days after notice of them is posted here. If you have any questions about this privacy policy, please send them via e-mail to privacy@nvhost.com." |