30 Day Money-Back Guarantee/Account Cancellation Policy

 
Our Web hosting plans (Netsite Unix, Netsite NT/Win2000 and Netsite E-Commerce plans) are backed by a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund if you cancel your account within 30 days of the activation of your account. The 30 Day money-back guarantee does not apply to start up fees, overage charges or any other additional or special services/items. This would include but is not limited to; virtual domains, referrer logs, domain parking services, domain registration, dedicated servers, reseller programs and special licensing fees associated with our E-commerce plans. No refunds are available after 30 days. The 30 day money back guarantee does not apply to domain name registration, reseller accounts, dedicated servers or any fees associated with these accounts or services, start up fees, overage charges or any other additional or special services/items. The account holder shall be fully responsible to pay for any of these fees if the account holder should cancel services with us before 30 days.
 
Accounts cancelled/terminated by N V Host for violating our terms and conditions of acceptable use agreement do not qualify for the 30-day money back guarantee. Furthermore, any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space, etc.). Accounts or sites found to be in violation of this agreement may be assessed additional penalties at the discretion of N V Host including a 'per violation' fee for adult material, SPAMMING, stolen/pirated material and/or warez material. For example, if your account is cancelled due to email spamming or for storing/displaying pornographic/adult material, you will not be given any refund.
 
N V Host reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by N V Host if N V Host institutes it's right of cancellation and no violation of this agreement has occurred.
 
Due to security concerns, account cancellations over the telephone and informal email will not constitute acceptance of any cancellation. Any request for cancellation must be received via the cancellation form or US Mail, and should include the following information:
1) Reason for cancellation.
2) Account name
3) Account password
4) A valid signature by the primary account holder.
You will then receive a confirmation upon the cancellation of your account. Full start up fees will be accessed to all accounts, whereby the start up fees or service charges were reduced, waived or lowered as a result of choosing the quarterly or annual payment option upon sign up. If payment was made by check, money order or bank transfer, include the name, address and zip code (postal code) of the primary contact. Payment will be made by company check or credit card reimbursement within 15 working days of receipt of cancellation as defined above.